Cynthia Chen

UX Researcher

I'm a Mixed-Methods UX Researcher with a hidden knack for strategic problem-solving and beautiful slide decks. Previous work includes informing the Salesforce & Slack integration at Salesforce, evaluating content recommendations at HBO Max, building actuarial tools at Milliman, and designing for formerly incarcerated folks at FreeWorld. Masters student at UC Berkeley.

Selected Work

All Work
Evaluative Research
Generative Research

Assoc. UX Researcher @ Salesforce

Salesforce • Slack Apps Rolling Research

Managed a team of 4 and and delivered critical early product insights to 10+ Product Managers of the Salesforce Integrations for Slack apps.

Evaluative Research

Rolling Research

B2B

UX Research Intern @ Milliman

Milliman • Leading UXR as a Team-of-One

Led UXR as the first UX Research hire at Milliman, a mid-sized insurance consulting firm. Established research processes there for the first time!‍

Evaluative Research

B2B

Research & Insights Intern @ Salesforce

Salesforce • Product & Service Emails

Evaluated how SMB Salesforce Administrators engage, perceive, and interact with Salesforce product service email communications.

Evaluative Research

Heuristic Evaluation

B2B

UX Research Intern @ HBO Max

HBO Max • Recommended by Humans

Assessing a new content recommendation feature on the homepage, Recommended by Humans, for 50 million subscribers worldwide.

Evaluative Research

Concept Testing

B2C

Assoc. UX Researcher @ Salesforce

Salesforce • Slack Apps Rolling Research

Delivering critical early product insights to 10+ Product Managers of the newly released suite of Salesforce Integrations for Slack apps.

Evaluative Research

Rolling Research

B2B

UX Research Intern @ Milliman

Milliman • Leading UXR as a Team-of-One

Building a platform to educate and prepare program participants to succeed in their first-ever trucking job interviews.‍

Evaluative Research

B2B

Coming Soon

UX Research Intern @ HBO Max

HBO Max • Recommended by Humans

Assessing a new content recommendation feature on the homepage, Recommended by Humans, for 50 million subscribers worldwide.

Evaluative Research

Concept Testing

B2C

Assoc. UX Researcher @ Salesforce

Salesforce • Salesforce & Slack Use Cases

Unpacking 30+ Salesforce-on-Slack use cases for product leaders to spot opportunities to build on the integration experience.  

Foundational Research

Diary Study

B2B

Contracted Designer @ FreeWorld

FreeWorld • Feature Comparative Analysis

Conducting a comparative analysis of educational-based platforms to help inspire the creation of features and strategies.

Foundational Research

B2C

Coming Soon

Research & Insights Intern @ Salesforce

Salesforce • Product & Service Emails

Evaluating how SMB Salesforce Administrators engage, perceive, and interact with Salesforce product service email communications.

Evaluative Research

Heuristic Evaluation

B2B

Side Quests

All Work
Leadership & Management
Other

Scaling an Award-Winning Research Mentorship Program at Salesforce

Leadership

Program Management

Building & Leading the First Interaction Design Organization at UC Davis

Leadership

Program Management

Designing for Incarcerated Individuals to Enable Economic Mobility at FreeWorld

Product Design

Non-profit

Building & Leading the First Interaction Design Organization at UC Davis

Leadership

Program Management

Writings and Reflections on Medium
‍

Writings

Personal

LinkedIn
Read.cv
Email
Cynthia Chen © 2024